Terms and Conditions

I want you to be happy with your new art. If you have any questions please contact me in advance at leilani@leilanijeevaratnam.com.

Every effort has been made to present the artwork as accurately as possible in terms of size and colour. However, slight variations may occur due to differences in browsers, devices, and screen settings. As a result, the artwork's appearance on your screen may differ slightly from the original piece. These minor discrepancies are not considered faults and will not be accepted as valid reasons for a return.

1. Purchases

1.1 All artworks and products listed on this website are subject to availability.

1.2 Prices are listed in British Pounds Sterling and are subject to change without notice.

1.3 Payments are securely processed through PayPal and must be completed before orders are confirmed. You do not need to have a PayPal account to purchase, you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

 1.4 If you would like to purchase an original painting over £500 you are welcome to purchase in stages. As the value of my work grows, I understand this can be a helpful option. A 50% deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this. This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.

2. Shipping

2.1 Shipping Times: •Domestic: Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.

If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

•International: I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you will need a bespoke courier service. Message me with your details and the piece you would like, and I can give you shipping options.

2.2 Shipping Costs: Shipping costs are calculated at checkout and include contributions toward packing supplies, labour, and transit fees.

For international orders, buyers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are determined by local laws and are entirely the responsibility of the customer. Please note that we have no control over these fees and cannot accept responsibility for any additional costs incurred.

If you are placing an order outside the UK, please check your country’s import policies to anticipate any applicable duties or taxes before making your purchase.

Large or High-Value Artworks: I understand that purchasing a large or high-value artwork is a significant investment, and I want to ensure it is transported safely and securely. As these pieces require special care, some couriers may have restrictions on dimensions or the type of items they can carry. For this reason, certain artworks will have specific shipping requirements, which will be detailed in the Shipping section of the product listing. Shipping costs for large artworks are quoted individually. Please contact me before purchasing to discuss specialist shipping options. Once we’ve agreed on the best approach, I’ll provide a detailed quote via email. If you choose to purchase the artwork online first to secure it, the shipping cost will be billed separately after we’ve finalized the arrangements.

2.3 Packaging: Artworks are carefully packaged to ensure they arrive in perfect condition. If your item is damaged during transit, see the Returns Policy below.

3.    Returns and Refunds

3.1   Damaged Items: All artwork is carefully packed to ensure it arrives in perfect condition. If your artwork is damaged during transit, please contact me within 7 days of receipt, including a photograph of the damage, so I can assist you promptly.

3.2   Buy-Back Agreement: I want you to be completely satisfied with your new artwork. If an original painting does not meet your expectations, you may request a refund under my Buy-Back agreement. To do so, please email me within 14 days of receiving the artwork. Once a return is agreed upon, you are responsible for securely packing the piece and arranging return delivery using the same shipping service it was originally sent with. Upon safe return of the artwork in its original condition, I will process your refund within 14 days.

3.3   At this time I am unable to offer a refund or return on any product(s) sent outside of the   UK.

4. Copyright and Usage

4.1 All artworks and designs are protected under copyright law. Purchases do not grant rights to reproduce, resell, or use the artwork commercially without prior written permission.

5. Contact Information

If you have questions about your order, please contact:

Email: leilani@leilanijeevaratnam.com

6. Updates to Terms These terms and conditions may be updated periodically. Please review them before making a purchase.